Q. If I don't follow or read "how it works" OR "FAQS", What will happen?
A. Everything is possible. Apark is not taking any responsibility. For example, customers come to our carpark at 3 pm for his/her 3:30 pm domestic flight. At the same time, our staff is waiting for other customers at the airport. It will be hard for us to make everyone satisfy, however, if people follow our recommended arrival time (Arrive at carpark: To domestic,1hr15mins before flight depart//To International, 3 hrs before flight depart), we can minimize inconvenience.
Q. What time do you open?
A. Our opening hours are from 5:00 am to 12:00 am. If you arrive/depart from our carpark between 12am to 3am & 4am to 5am (3am-4am closed), please let us know in advance. So we can arrange staff to pick you up in between our non-business hours.
Q. Where are you located?
A. Our address is 57 Pavillion Drive, Mangere 2022. Or type: Apark - Cheapest Auckland Airport Park & Ride on google map.
Q. How often does your shuttle run?
A. All depends on the day, the traffic flow, the flight arrivals and departures and number of people we have to transfer.
Q. Is the parking area secured?
A. Yes. All vehicles are inside security fences, onsite at 57 Pavilion Drive monitored by Alarm and security staff.
Q. When should we arrive at the parking site?
A. Please be onsite at least 1 hour 15mins (Domestic) or 3 hours (International). APark takes no responsibility for missed flights or guest stress if you do not follow this guideline.
Q. Can you transport us to another location besides the airport or the APark parking site?
A. We cannot guarantee this as our shuttle service only provides transfers between our parking site and Auckland Airport’s Domestic or International terminals. For special requests on location, please talk to our staff. However, we will only accept requests that do not conflict with Domestic/International shuttle guests.
Q. Will booking online be cheaper than over the phone?
A. There is no difference in cost. However, our online service can provide instant confirmation and booking rates 24 hours a day for your convenience.
Q. Can the shuttle carry large or bulky luggage?
A. Our shuttles, while spacious and high ceiling-ed, so it has good amounts of space. Consideration for other shuttle guests is also recommended. If we cannot pick all pieces of luggage, we can arrange a 2nd ride.
Q. Booster seats provided?
A. Booster seats are available on request. Please notify our staff of other special requests ahead of time allowing us to meet your needs.
Q. Do you charge a cancellation fee?
A. non-refundable ticket
Q. I don’t know my return date, does that matter?
A. No. Write down the approx time and update it by email or text us later. If your return time is 12:0am-5: 00 am, please let us in advance. So we can arrange staff to pick you up in between our non-business hours. (12:00 to 5:00 am)
Q. How do I book a shuttle on return?
A. Please text us: 022 6522 088, 15~20 mins before you arrive pick up point will be great.
Q. What happens if I find damages on my vehicle?
A. If you believe the damage was not pre-existing and insist that Apark caused it then we need to discuss and investigate. Our terms and conditions explain our limits of liability. Unless any loss or damage is a clear and definite result of Apark’s negligence, which we sincerely hope it isn't, there is not an automatic right of claim for damage. The reason we say this is that in our experience minor damage such as stone chips, scuffs, and paintwork marks are already there. Some customers inspect their cars on their return and claim the damage was caused by Apark simply because it is the first time they have seen it and assume it happened in our care. We know the damage was unlikely to happen in our yard because of how and where we stored the vehicle. It is sadly true that some customers have angled for free panel repairs trading on our goodwill to instantly accept liability. If the prospect of damage worries you, we recommend you allow longer to check-in when you arrive here and ask a staff member to go around the car with you minutely recording pre-existing damage. Otherwise, you are leaving your car in our care understanding the no-liability policy.