FAQ
the cheapest Auckland Airport park and ride services!
IF YOU HAVE ANY QUESTIONS FEEL FREE TO CONTACT US!
How to update booking online?
You could only update booking yourself online, if booking status is "confirm".
Customers can now pay extra for additional passengers or luggage. They can also change their booking dates, but any difference in price must be paid if the new dates are more expensive. Please note that if the new dates are less expensive, no refunds will be provided.
Do you charge a cancellation fee?
Booking only can be used next time as credit, no refund.
Can the shuttle carry large or bulky luggage?
An extra charge may be applied at the car park office, $10 + GST for each item.
Do you have booster seats provided?
I don’t know my return time, does that matter?
No. Please put "NONE". " Please update it via a phone message. Kindly note that you must provide us with 24 hours' notice to ensure the service can be provided. We will send you a link for overstay payment.
How do I find a shuttle on return?
Please check Apark website: www.apark.nz. If you are unable to find the information, kindly text us at 022 6522 088.
What happens if I find damages on my vehicle?
APark is not responsible for any losses or damages incurred by any cars parked in this facility, including any related losses and/or damages. It is entirely the responsibility of the user of this facility and service to arrange their own insurance or loss and damage coverage before using this facility and service.
Is the parking area secure?
Yes. APark takes security seriously with 24/7 CCTV.
Does the APARK shuttle pick up from or drop off to another location(s)?
Please read APARK shuttle timetable to plan your trips
How many people and luggage of the APARK shuttle can take per booking?
One person and 2 Normal-size luggages .
Additional people will be charge at $5+GST per person. Normal-size luggage total linear dimensions (length + width + heigh) can be up to 158cm (62"). Over-sized luggages will also be charged at from $10+GST each.
If the bus is full and there is no extra space for additional passengers and luggage, our staff will refuse boarding. We recommend that you drop off your luggage and fellow travelers at the airport before proceeding to park your vehicle at our parking lot.