FAQ
Look through some frequently asked questions to get a quick grasp of APark - the cheapest Auckland Airport park and ride services!
IF YOU HAVE ANY QUESTIONS FEEL FREE TO CONTACT US!
Is the parking area secure?
Yes. APark takes security seriously with 24/7 CCTV.
Does the shuttle pick up from or drop off to another location(s)?
No, our shuttle runs a route between Auckland Airport and APark only.
How many people and luggage of the free shuttle can take per booking?
One adult person and one luggage (around but not excess the dimension of 600 mm (length) x 600 mm (width) x 600 mm (height).
Additional people will be charge at $10 per person (except one child under 9 years old is free). Additional luggage - around but not excess the dimension of 600 mm (length) x 600 mm (width) x 600 mm (height) will also be charged at $10 each. Extremely large luggage will be charged more based the actual size of the luggage.
If the shuttle vehicle is full and there is no extra space for additional passengers and luggage, our staff will refuse boarding. We recommend that you drop off your luggage and fellow travelers at the airport before proceeding to park your vehicle at our parking lot.
How often does your shuttle run?
(Approx every 30 mins)
Do you charge a cancellation fee?
$25nzd+GST.
Can the shuttle carry large or bulky luggage?
Extra may be charged in the car park office, $10 each item.
Do you have booster seats provided?
Booster seats are available on request.
I don’t know my return time, does that matter?
No. Please put "NONE". Please update it by phone message. You need to give us 24 hours notice to ensure service to be provided.
How do I book a shuttle on return?
Please text us: 022 6522 088 when you are ready at pick up point with your bags.
What happens if I find damages on my vehicle?
APark is not responsible for any losses or damages for any cars parking in this facility and any related losses and/or damages. It is entirely the responsibility of the user of this facility and service to arrange their own insurance or losses and damages covers before use of this facility and service.